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Return policy
When you buy from us, we want to make you completely satisfied. Before exchanging or returning, please take time to read our return policy carefully.
Please contact our after-sale Customer Service first (email address: [email protected]) to get the consent before you return an item and then fill in the waybill according to the information and address we provide. (Special Remind: If you haven’t reported any question within 7 working days after signing the package, our system will automatically consider the order finished and close the transaction, we will no longer handle exchange, return or any other issues.)
Cwmalls reserves the right to charge the handling fee for all returned products.
Return
If we send wrong item to you or the item you received has quality problem, then you can return it to us. You should report the problem in 2 days after receiving the products and return it within 2-5 working days, so that not to affect us sell the item again, and the item must be in original condition when returning to us.
When the returned package arrives, we will examine the item, check the problem, and then we will ship the correct items back to you without extra cost. We will be responsible for the returning shipping fee (from Cwmalls to you but you have to pay the shipping fee from you to Cwmalls).
If we discover nothing wrong with the items, we will promptly ship them back to you. In that case, you have to pay the shipping fees in both directions.
Refund
1. Cwmalls offers refund on most items within 7 days of receiving your goods. The first step in the refunds process is to contact our Customer Service. As we are a platform company (just as Ebay, Amazon, and we have many suppliers). We need to verify the situation first and then communicate with the factory, see the solution of the factory, after that we will reply you.
2. We offer refund on any items that are found to be damaged due to our fault. Damage caused by the fault of the third party or the customer’s own fault cannot apply for refund.
3. We refuse to sign for the package that you return directly without contacting us, and we will not offer refund.
4. Without our written consent or authorized, any third-parties or not our company staff signed package, we have the right to refuse the package and refuse to refund!
5. Partial products returned, we will deduct the shipping fee and relevant loss.
6. For custom-made products, we only offer 40% refunds of the product.
Partial Refunds
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.
All the rights for final explanation belong to CWMALLS COMMODITY.
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